At Brian Living, we want you to be completely satisfied with your purchase. If for any reason you are not, our Return and Refund Policy outlines the steps to return your item and obtain a refund.
Return Policy
You have 30 days from the date of delivery to return any unused and unopened items for a full refund. To be eligible for a return, your item must be:
- In its original packaging
- Unused and in the same condition that you received it
- Accompanied by a receipt or proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Customized or personalized products
- Clearance or sale items
- Gift cards
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at [email protected] with your order number and reason for the return.
- Receive Confirmation: We will provide you with a return authorization and instructions on how to return your item.
- Ship the Item: Send the item back to the address provided in the return authorization. You are responsible for return shipping costs unless the item was defective or incorrect.
Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days, depending on your bank’s processing times.
Exchanges
If you would like to exchange an item for a different product, please initiate a return for the original item and place a new order for the desired product.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery at [email protected]. We will work with you to resolve the issue promptly, including offering a replacement or refund.
Changes to This Policy
We reserve the right to update this Return and Refund Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services constitutes acceptance of the new terms.
Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please contact us at [email protected].